Professional Summary

§ An experienced, dedicated, motivated, and results driven network circuit designer with excellent analytical, negotiation and problem resolution skills

§ Extremely detail oriented and self-motivated

§ Can multi-task and work with confidence to execute under pressure

§ Able to work independently or as a strong team player that can motivate, inspire and build coalitions

§ CORE STRENGTHS: Network Transport Provisioner, Project Management, Conflict Resolution, Results oriented, Time Management, Coalition Builder, Exceptional team player in a team environment, Effective analyst and problem resolution, Negotiation, Vendor Management

Professional Experience

Matrix Resources Inc. (March 2013 to December 2014)

Capacity Engineer

§ Design DS1/DS3 routes for TDM, ISDN and ASR requests (adds, discs and rearranges)

§ Manage and issue large volume of orders on a daily basis through various portals

§ Prioritize workload based on negotiated practice and procedures with internal and external customers

§ Resolve complex provisioning issues

§ Determine required circuit details such as SONET/DACs equipment, CFA, terminating points and correct codes are used to generate a technical document for technicians to test/turn circuit to meet customer requirements/due dates and HOTCUTS

§ Coordinate meet points, circuits, ports and dates, with LEC, CLEC, ILEC and RBOC’S such as: Frontier, Centurylink, Windstream, Verizon, etc.

§ Design routes for Fiber to the Business (FTTB) Loop EMUX infrastructure

§ Build inter-nodal links from the multiplexer (EMUX) to the internet protocol aggregation (IPAG) network for Switched Ethernet services and slot to assigned ports

§ Interface with outside plant engineers, planners and helpdesk to update/resolve issues

Vendors: Ciena, Juniper MX Series  

Systems:  TIRKS, Pathfinder, Exception Manager, EXACT, CANOPI

ZEROCHAOS and ADC Telecommunications (Telecommute; May 2007 to December 2012)

Program Manager - Network Transport Provisioning

§ Engineer transport facilities for AT&T’s backbone network across CNI and SONET Rings for IP, Wireless-SBC Mobility, Frame Relay, VOIP, ATM, video, MIS, AVPN, MPLS PNT and leased access service capacity requirements for voice, data and IP services

§ Utilized T45, T1, T3, GigE Ethernet, ETS24, ETS192 and fiber-optic such as: OC3, OC12, OTU3, TEX10, OTU2, OC48, OC192, and OC768 bandwidth

§ Determined effective use of network capacity and ensure facility and circuit orders are built, processed and completed accurately through various support systems

§ Managed large volume of orders and prioritize workload based on negotiated practice and procedures with internal departments

§ Verified access vendor orders have correct Tie Down (bay, panel & jack) and cross connect information

§ Analyzed orders to determine appropriate action required (MACD - moves, adds, changes, disconnects and turn-ups/turn-downs)

§ Verified access vendor orders have correct Tie Down (bay, panel & jack) and cross connect information

§ Configured facility from end to end to achieve continuity to generate a word document for technicians to activate the facility to meet customer requirements

§ Ensured maintenance coordinate HOTCUTS

§ Issued orders through various GUI portals and perform root cause analysis to resolve complex fallout provisioning issues

§ Worked with on-site workforce (OSWF) to resolve equipment (fiber drawer, ports, etc.) or wiring discrepancy and systems SME's (Subject Matter Experts) to research, and correct database and system errors

§ Enhanced and developed skills through ongoing training to provide quality output

Vendors: Cisco, Juniper, NEC, Fujitsu, Siemen, Nortel, Lucent (DMX), Alcatel (DACS), ADC

Systems: NISE, USRP, ADS, SOTS, TIRKS, MSOC/BERT, BMP, EFMS, FPSC, CLMAIN, CLMWDI, OCS-SS, DMS, TSNOW, TFAS, SOTS, POCITS, USRP, T3 Tools, AFPS, USH

Tele-Data Solutions Inc., Westlake Village, CA (2005 to 2007)

Project Manager – The Cheesecake Factory

§ Responsible for POTS lines, DSL and curbside line projects for over 200 new construction sites across the United States

§ Developed quality customer relationships up to Executive level, including regional vendors

§ Issued and tracked orders through various vendor GUI portals

§ Managed over 3000 telephone lines and DSL

§ Coordinated dates with general construction contractors, LEC, ILEC, CLEC, RBOC, ISP providers, and customer equipment vendor to complete phone room and schedule telephone line installations

§ Disconnected all existing payphones which was a cost savings for Cheesecake Factory

§ Reviewed LNP request, Letters of Authorization (LOA), Service Level Agreements (SLA) and ensured orders are in compliant with negotiated rates on behalf of the customer

§ Analyzed problems, resolve or open trouble ticket with telephone repair centers to resolve customer outages

§ Escalated on behalf of the customer to ensure service is restored in a timely manner

§ Reviewed telephone bills for all sites and prepare monthly excel spreadsheets with a  breakdown of individual charges per site to  distribute to upper management

Vendor Interface: Verizon, SBC, Regional Bell Operating Companies (RBOC) AT&T, Qwest, Level 3, Time Warner Cable (TWC), XO Communications, TelePacific, Comcast, PAETEC

Robert Half Technology, Pasadena, CA (2004 to 2005)

Project Manager/Telecom Analyst

§ Responsible for coordinating and managing CPE (Nortel) installations, billing, telephone lines and conversion projects for 18 entities

§ Coordinated ongoing conference calls with all parties involved in installations (customer, LEC, CPE vendor & installer) to discuss timelines and progress to prevent missed due dates

§ Reviewed purchase orders to ensure accuracy of pricing for equipment, PRI’s etc.

§ Reviewed vendors Service Level Agreements (SLA) to ensure agreed rates for products, services, discounts and term of contract is within negotiated tariffs, contracts, and proposals

§ Identified and resolved billing issues for all services, such as Local, Long distance, Leasing and Data

§ Prepared bills for approval and refer to Accounts Payable for check processing

§ Provided monthly detail (OC&C, MRC, Taxes, etc.) reports on an Excel spreadsheet, to management and all internal entities

AT&T Communications (1995 to 2004)

Service Manager - Bank of America - Moorpark, CA (2001 to 2004)

§ Single point of contact between AT&T and fortune 500 company

§ Ensured customer receive top notch service and performance for over 700 sites

§ Contract generated more than $18 million annually

§ Maintained healthy relationships up to Executive level

§ Ordered, tracked and reported all circuit activity on-net and off-net, PRI’s, ISDN, MegaCom 800 with Advance features, Basic 800, Frame Relay, Fiber Optic, T1, Managed Internet Service, OC12

§ Monitored/analyzed Trunk utilization and prepare monthly trunk analysis reports

§ Researched and investigated billing, maintenance and provisioning issues

§ On call via pager 24x7 365 days a year to open, monitor and update trouble tickets on behalf of Client

§ Provided customer ongoing status during outages

§ Prepared customer a post mortem for extensive outages; detailing the events that caused the outage and plan of action for resolution  

§ Worked across organizations, as well as the customer’s vendor to identify Client chronic issues and ensured that appropriate action plans are developed to correct recurring service problems 

§ Escalated on behalf of the client throughout appropriate AT&T service organizations, such as billing, provisioning and maintenance work centers, up to the Executive level

§ Provided monthly Microsoft PowerPoint key metrics report to Bank of America Senior Level Management which includes all negotiated DMOQ’s

Network Provisioning Supervisor, Atlanta, GA (1998 to 2001)

§ Managed the Network Design Team responsible for ordering MUX, cables, T3 cards and Optical cards from various vendors and provisioning EC1’s, DMS, STS3 & STS1, OC3 and OC12 facilities

§ Ensured team quality & productivity meet or exceed departmental expectations

§ Managed multiple projects in support of Network growth and augmentation

§ Developed internal processes and procedures to meet customer requirement and deadlines

§ Managed workload volume; disseminate work throughout the team and ensuring proper resource allocation

§ Handled all Escalations and ensure issues get resolved in a timely manner

§ Resolved team and individual conflict

§ Have monthly or as needed basis, team/individual meetings to review open issues and/or concerns

§ Have ongoing team builders to maintain or enhance team unity

§ Oversaw vacation schedule, conduct performance reviews, approved time reports and vouchers

Network Equipment/Circuit Engineering, Atlanta, GA (1995 to 1998)

§ Supported the Switch Equipment Engineer in the development of Network requirements for 4ESS technology

§ Analyzed contracts and determine requirements for equipment, labor, reuse and retirement

§ Verified the validity and accuracy of financial transactions related to orders and ensure they are in compliant with negotiated terms

§ Ordered and tracked purchase orders to ensure on time equipment delivery

§ Analyzed and planned T1 capacity for network growth and migrations

§ Issued Access Service Requests (ASR's) to access providers (CLEC, ILEC) and verify inputs for accuracy

§ Received and validated access providers Firm Order Confirmation (FOC) and Design Layout Record (DLR)

§ Provisioned Circuits and assigned (CFA) slots for usage in ACMS

§ Coordinated and scheduled installation and migrations between the vendor, customer and service provider

§ Monitored and tracked orders through test and turn-up

Technical Summary

Microsoft office applications:  Microsoft Word, Excel, PowerPoint, Access, Project, Outlook

Education and Certification

Los Angeles Pierce College